Return & Warranty Policies

RETURN POLICY - Easy & Hassle Free

We proudly offer fast and simple returns. For your convenience, we can provide a prepaid FedEx return label for just $9.95, which will be deducted from your refund once your item(s) are received and approved. Just select the prepaid return option when requesting your Return Authorization (RA) number—we’ll send the label, your RA#, and return instructions directly to your email.

Return Eligibility:

  • Only items purchased directly from ucleardigital.com within the last 30 days are eligible for return through our site.
  • Condition: Items must be in new, resaleable condition, meaning:
    • All original tags and stickers attached
    • Returned in the original packaging intact with all included documentation
  • Not Accepted: Items that are worn, soiled, damaged from use, or returned with pet hair, dander, or allergens will not be accepted. These items will be returned to you at your expense.
  • Damaged Packaging: If a return is received with writing or labels on the product box, or the product packaging is visibly damaged, a 10% restocking fee will apply.
  • Returns sent without a valid Return Authorization (RA) number will not be processed.
  • Final Sale: Closeout items are final sale and not eligible for return.

TIP: Please inspect and clean your items before returning them to avoid delays or denial.

Exchanges:

We do not currently offer direct exchanges. If you’d like a different size or product, please return the item and place a new order at your convenience.

Purchases from Other Retailers:

If you purchased your item from a retailer other than ucleardigital.com, please contact them directly for assistance.

To begin a returns claim, please complete the form located here.

RETURN PROCESS

How to Return an Item:

  1. Request a Return Authorization (RA#):
    Complete our Return Request Form. Be sure all required fields are filled out accurately.
  2. Receive RA# and Instructions:
    Once approved, you’ll receive your RA# and return instructions via email. If you choose the prepaid label, it will be included. Items must be shipped back within 30 days of receiving the RA#.

Prepare Your Package:

  • Repack the item with all original packaging, tags, accessories, and documentation.
  • Place the product box inside another shipping box (do not apply labels directly on the product box).
  • Clearly write your RA# on the outside of the return box.
  1. Ship Your Return:
  • Using our prepaid label: Print, attach to the box, and drop off at any FedEx location. Keep your drop-off receipt.
  • Using your own method: Choose any shipping carrier. Return shipping is your responsibility, and we recommend a trackable method. Ship to the address provided in your RA email.
  1. Return Processing & Refunds:
  • We’ll inspect the return within 7–10 business days of receipt.
  • If approved, your refund will be processed to your original payment method.
  • If denied, we’ll contact you with photos and return options.

Additional Info:

  • Track Your Return: Keep your return tracking number for your records.
  • Need Help? Contact our Customer Service team at 208-319-3079 or via our Contact Form. We’re happy to assist!

WARRANTY POLICY

 

UCLEAR Digital controller units are guaranteed against manufacturing defects for two (2) years from the date of original purchase and accessories are guaranteed against manufacturing defects for one (1) year from the date of original purchase. The limited warranty extends only to the original purchaser of the product and is not assignable or transferable to any subsequent owner. Proof of purchase (dated receipt) must be provided for warranty policy to apply.

UCLEAR Digital’s sole obligation in the event of a manufacturer defect within the warranty period is to repair or replace the defective part or product with a comparable part or product at UCLEAR Digital’s discretion. UCLEAR Digital is not be responsible for the failure of the product to perform specified functions, or any other non-conformance caused by, or attributable, to: (A) any misapplication or misuse of the product; (B) failure of customer to adhere to any of UCLEAR Digital’s specifications or instructions; (C) neglect of, abuse of, or accident to the product; or (D) any associated or complimentary equipment or software not furnished by UCLEAR Digital.

In no event shall UCLEAR Digital be liable for incidental or consequential damages relating to or resulting from the use of a product or any of its parts. Returns or replacements of parts and/or products may be subject to shipping, handling, replacement, and/or restocking fees. Customer agrees to insure the product or assume the risk of loss or damage in transit, to prepay shipping charges to UCLEAR Digital, and to use the original shipping container or equivalent.

To begin a warranty claim, click here.

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