Return & Warranty Policies

RETURN POLICY

We proudly offer fast and easy returns.  For your convenience, we can provide a prepaid shipping label for a reduced rate of $9.95; which will be deducted from your refund once we receive your item(s). Simply check the applicable box when requesting your Return Authorization number to receive the FedEx call tag along with your RA# and instructions. 

Good news! We're extending our return policy for the holiday season to make your shopping stress-free. Instead of the usual 30 days, you’ll have until January 15 to return eligible* items. Shop with confidence and enjoy a worry-free holiday! (*See below for eligibility rules)

Eligibility:

  • Only items purchased from our website, UCLEARdigital.com, within 30 days of the purchase date can be returned through UCLEARdigital.com.
  • The item must be in re-saleable condition, meaning all tags and stickers must be attached, and it must be returned with the original box and documentation. Note that all original accessories must be included with the return, any missing pieces will be deducted from the refund.
  •  Items returned in non-saleable condition (e.g., soiled, worn, or damaged from use) will not be accepted. These items might be sent back to the customer at the customer’s expense or incur a restocking fee of up to 50% of the original purchase price.
  • If an item is received with visible damage to the packaging or if return labels are placed directly on the product packaging, a 10% restocking fee will be applied.
  • Returned packages without a Return Authorization (RA) Number will not be processed.
  • Note: All closeout items are final sales and are not eligible for returns.

Exchanges:

  • Currently, we do not offer exchanges.  To exchange an item, please return the unwanted item and make a new purchase on our site.

Purchases from Other Retailers:

  • For items not purchased on UCLEARdigital.com, please refer to the original place of purchase for assistance with your return.

To begin a returns claim, please complete the form located here.

Return Process

  1. Request a Return Authorization:
    • Complete the return authorization form available here. Ensure all required fields are filled out accurately to avoid delays.
  2. Receive Return Authorization Number (RA#):
    • After submitting the form, our Customer Service team will review your request. You will receive an email containing your RA# along with detailed instructions on how to return your order.
    • Upon receiving your Return Authorization (RA) number, you will have 30 days to ship the item back to us. If the product is not returned within 30 days, the RA will be canceled, and no credit will be processed.
  3. Prepare Your Return Package:
    • Pack the items securely in the original packaging, if possible. Include any tags, accessories, and documentation that came with the product.
    • Clearly write the RA# on the outside of your return package. This helps us identify and process your return efficiently.
  4. Ship Your Return:
    • Take the approved return to the shipping carrier of your choice.
    • Return shipping charges are the customer’s responsibility. We recommend using a trackable shipping method to ensure your package reaches us safely. We are not responsible for packages lost in transit.
    • Ship the return to the address provided in the email from our Customer Service team.
  5. Return Processing:
    • Once we receive your return package, our team will inspect the items to ensure they meet our return policy criteria.
    • This inspection process may take 7-10 business days. After inspection, we will initiate the credit.
    • Credits will be issued to the original method of payment used for the initial purchase.  Please note that it may take additional time for the credit to appear on your account, depending on your bank or card issuer.

Additional Information:

  • Track Your Return:
    • Keep the tracking number provided by the shipping carrier. This will allow you to monitor the status of your return shipment.
  • Customer Support:
    • If you have any questions or need assistance during the return process, please contact our Customer Service team at 833-482-5327 or via our contact form, here. We are here to help.

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WARRANTY POLICY

 

UCLEAR Digital controller units are guaranteed against manufacturing defects for two (2) years from the date of original purchase and accessories are guaranteed against manufacturing defects for one (1) year from the date of original purchase. The limited warranty extends only to the original purchaser of the product and is not assignable or transferable to any subsequent owner. Proof of purchase (dated receipt) must be provided for warranty policy to apply.

UCLEAR Digital’s sole obligation in the event of a manufacturer defect within the warranty period is to repair or replace the defective part or product with a comparable part or product at UCLEAR Digital’s discretion. UCLEAR Digital is not be responsible for the failure of the product to perform specified functions, or any other non-conformance caused by, or attributable, to: (A) any misapplication or misuse of the product; (B) failure of customer to adhere to any of UCLEAR Digital’s specifications or instructions; (C) neglect of, abuse of, or accident to the product; or (D) any associated or complimentary equipment or software not furnished by UCLEAR Digital.

In no event shall UCLEAR Digital be liable for incidental or consequential damages relating to or resulting from the use of a product or any of its parts. Returns or replacements of parts and/or products may be subject to shipping, handling, replacement, and/or restocking fees. Customer agrees to insure the product or assume the risk of loss or damage in transit, to prepay shipping charges to UCLEAR Digital, and to use the original shipping container or equivalent.

To begin a warranty claim, click here.

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